Shipping policy

Shipping
All orders are shipped from our warehouse in Graz, Austria. Shipping costs are shown before you complete your order. As soon as your order has shipped, you will receive a confirmation email with a tracking link.

Shipping costs

  • Austria, Hungary, Luxembourg, Poland, Slovakia, Slovenia (GLS): €4.90 – free shipping on orders from €150
  • Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Netherlands, Portugal, Romania, Spain, Sweden (GLS): €5.90 – free shipping on orders from €150
  • Andorra, Bahrain, Cyprus, Gibraltar, Greece, Kuwait, Malta, Monaco, Singapore, Ukraine (DHL Express): €19.90 – free shipping on orders from €200
  • Albania, Bosnia and Herzegovina, Hong Kong, Iceland, India, Indonesia, Moldova, Montenegro, North Macedonia, Saudi Arabia, Serbia, Switzerland, Thailand, Türkiye, United Kingdom, United States (DHL Express): €24.90 – free shipping on orders from €250
  • Armenia, Australia, Azerbaijan, Belarus, Brazil, Canada, Chile, Colombia, Egypt, Georgia, Japan, Kazakhstan, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Norway, Peru, Qatar, South Africa, South Korea, Tunisia, United Arab Emirates, Vietnam (DHL Express): €44.90 – free shipping on orders from €400

Delivery times
Delivery usually takes approx. 3–5 business days within the EU (GLS) and approx. 3–5 business days with DHL Express. These are estimates; for deliveries outside the EU, customs clearance may cause additional delays.

If you shop in a currency other than euros, shipping costs are converted at checkout.

Customs and import duties
For deliveries to countries outside the European Union, customs duties, import taxes and fees may apply. These are not included in our prices and are payable by the recipient.

Wine and alcoholic beverages
Wine and other alcoholic beverages are delivered only to shipping addresses within Austria and are handed over only to persons aged 16 or over. Orders containing alcoholic beverages cannot be shipped to other countries.

Delivery issues
Please check your shipping address carefully before placing your order. If your parcel is lost, damaged or significantly delayed, please contact us at contact@baronfilou.com.

Returns
Information on returns and exchanges can be found in our Refund Policy.